Registration Frequently-Asked-Questions
- Q1: Where is Registration
located?
- Q2: What are the hours
of Registration?
- Q3: How do I register?
How much does it cost?
- Q4: Do you offer a discount
for large groups?
- Q5: How do I know if
I have been pre-registered?
- Q6: I registered with
Online Registration, but haven't gotten any email
or postcard yet.
- Q7: What forms of payment
do you accept?
- Q8: Do you take ATM
Debit or Credit Cards? How about PayPal?
- Q9: Can I pay you in
non-U.S. currency?
- Q10: Where do I mail
my registration payment?
- Q11: Are there separate
lines for pre-registered and at-con registration?
- Q12: Will there be
special early pick-up for attendees?
- Q13: Where do I mail
queries or other correspondence about registration?
- Q14: How can I contact
you by email?
- Q15: When is the deadline
to pre-register?
- Q16: "I lost my receipt/postcard!"
Or "I never got one!" How will I be able to get my
badge?
- Q17: Do I have to use
my real name?
- Q18: Can I have my
nickname on my badge instead of my regular name?
- Q19: I want to change
my nickname or real name. Are you going to charge
me?
- Q20: How long does
it take for you to process pre-registration payments?
- Q21: What are valid
forms of Photo ID?
- Q22: Do I need a Photo
ID?
- Q23: Do you mail out
badges?
- Q24: What can I do
if I arrive after Registration closes for the day?
- Q25: Can I make group
reservations for people if I don't know all their
names?
- Q26: Can I transfer
memberships to my friends?
- Q27: I lost my badge.
I need to get a replacement. What do I do?
- Q28: Do you validate
parking?
- Q29: Are there any
on-site pay lockers in which I could store my stuff?
- Q30: How do I register
for the Masquerade?
- Q31: How do I register
for an Exhibit Hall Booth?
- Q32: How do I register
to get a Press pass?
- Q33: How do I register
to get an Industry pass?
- Q34: How do I provide
material to be inserted into your Registration packets?
- Q35: Can I register
for multiple years at a time?
- Q36: Can you book a
hotel room for me?
- Q37: Do you offer discounts
to handicapped attendees?
- Q38: Why are there
lines, and how come they're so long?
- Q39: I want to volunteer.
How do I do that? What are the benefits of being a
volunteer?
- Q40: How do I join
your Registration staff?
- Q41: I can't go to
the convention after all. Can I get a refund? Or can
I use my membership for next year?
Q1: Where
is Registration located?
A1: Registration is located at the Anaheim
Convention Center, in the lobby area between Hall
A and the Anaheim Arena. Click
here for the map of the ACC. The entrance to Registration
starts to the right of the entrance of Hall A (past
the escalators).
Q2: What
are the hours of Registration?
A2: Hours are posted on the Registration section
of our website. Click
here to view the hours.
Q3: How
do I register? How much does it cost?
A3: Check the Registration section of our website.
Click here to view the registration
info and rates.
Q4: Do
you offer a discount for large groups?
A4: Yes. For groups of 10 or more, we will
discount each person's membership fees by $5.
Note: This is not a per-day discount, and there
are no additional tiers for very large groups.
Also:
* The discount may not be combined with
any other discounts or promotions.
* There must be at least 10 people registering at
the same time.
* The entire group must be paid for with a single
check or money order.
* One Day memberships must all be for the same day.
* Child memberships do not qualify for Group Discount
Registration.
* Group Discount Registration is only available if
you use the Online
Group Registration Form.
Q5: How
do I know if I have been pre-registered?
A5: You become Unpaid Pre-Registered as
soon as you complete the Online
Registration form. Upon completion, you should receive
a web registration code. If not, try again.
To become Paid Pre-Registered: You need to mail
in a copy of your webreg form stating the web registration
code along with your PMX membership payment.
Pre-registration payments are processed in batches every
few weeks. Our average response time is about four weeks
from the time you mail in your payment. At that point,
you will see one or more of the following:
Email Confirmation. If you
supplied an email address with your registration,
we will send an email to that address after processing
your payment. Even if you see no other confirmation,
that email means we have you in our database and can
verify your membership based on Photo ID.
Postcard Confirmation. We mail out
large batches of PMX Registration postcards a few
times a year. These postcards have your name and membership
information, along with Registration Location and
Hours. You should receive it before the convention
begins. If not, and you have received no other confirmation
from us, please, contact reg@pacificmediaexpo.com
so we can verify you manually. When you arrive at
the convention, look for the signs that say Paid
Pre-Registered Pick-Up.
Note: We are not responsible for any late,
mis-directed, or lost mail.
Q6: I registered
with Online Registration, but haven't gotten any email
or postcard yet.
A6: PMX Online Registration does not process
payments online or send automatic confirmations. It
does store your registration information for later use
when we receive your payment either by mail or in-person
at the convention.
To complete the pre-registration process and become
Paid Pre-Registered, print out and mail the final
page of your web form that has your unique web registration
code along with your payment. (This page explains the
pricing for your membership level and gives a web
registration code, which has five letters or digits,
for example: M0P6X.)
We use this to access your form when we process your
payment. Please, write it on your check or money order,
like this: PMX2004-M0P6X
Note: We are not responsible for any late,
mis-directed, or lost mail.
If you prefer to pay in person at the convention, please,
fill out the Online
Registration form and bring a printout of the final
page with you to At-Con Registration. You will need
your web registration code to be eligible for accelerated
lines in the Registration area.
Q7: What
forms of payment do you accept?
A7: We currently accept the following:
NOTE: All forms of payments must either be
drawn from an United States Financial Institution, or
be convertable to United States Currency.
* Cash . (Used only if paying in
person. Do NOT send cash through the mail!
We will not be held responsible!)
* Check . (There must be a name and address
imprinted on the check. All returned/bounced
checks will incur a $25 fee charge.)
* Money Order . (Be sure to put your name and
address on the money order. International Money
Orders are acceptable.)
* Traveller's Check . (Both signatures must
be signed on the check; otherwise, the check will
not be accepted.)
For Checks, Money Orders, and Traveller's Checks, please,
write payable to Pacific Media Expo.
Q8: Do you
take ATM Debit or Credit Cards? How about PayPal?
A8: We're sorry, but we currently do not accept
ATM debit or credit cards. We also do not accept PayPal
or any form of wired transactions at this time.
For pre-registration payments, please use Check, Money
Order, or Traveller's Check. Do NOT send Cash
through the mail.
Note: We are not responsible for any late,
mis-directed, or lost mail.
If paying at the convention, Cash, Checks, Money Orders,
or Travellers Checks are acceptable forms of payment.
For Checks, Money Orders, and Travellers Checks, a Photo
ID is required. However, we regret that we still cannot
accept ATM debit or credit cards.
Q9: Can
I pay you in non-U.S. currency?
A9: No. We require forms of payment that are
directly converted to U.S. dollars. However, International
Money Orders are acceptable.
Q10: Where
do I mail my registration payment?
A10: Send payments to:
Pacific Media Expo 2004
909 Marina Village Pkwy
PMB 660
Alameda, CA 94501
Note: The U.S. Post Office will deliver to this
address, but most overnight carriers won't. In any event,
it is not necessary to use overnight delivery.
Pre-registration deadlines are scheduled so that First
Class mail postmarked by a deadline will still arrive
in time to be processed. We use the envelope postmark
to determine if a payment is late.
Note: We are not responsible for any late,
mis-directed, or lost mail.
Q11: Are
there separate lines for pre-registered and at-con registration?
A11: Yes. We always plan separate lines for At-Con
and Paid Pre-Registered attendees.
Q12: Will
there be special early pick-up for attendees?
A12: Yes. Check our Registration
hours for details.
Q13: Where
do I mail queries or other correspondence about registration?
A13: Send queries/correspondence to:
Pacific Media Expo
Registration Department
914 Westwood Blvd., Suite 586
Los Angeles, CA 90024
Note: Do NOT send payments to this address!
Your membership process will be delayed!
We check this mailbox about twice a month (more frequently
as the convention approaches).
Note: We are not responsible for any late,
mis-directed, or lost mail.
Q14: How
can I contact you by email?
A14: Send email to: reg@pacificmediaexpo.com
Q15: When
is the deadline to pre-register?
A15: Please, check our website for updated information
on Registration deadlines.
Pre-registration payments must be postmarked
by deadline dates to qualify for the discounts or to
be processed in a timely manner. We schedule our processing
so that first class mail postmarked on a deadline will
still arrive in time to be accepted and processed.
Note: We are not responsible for any late,
mis-directed, or lost mail.
Q16: "I
lost my receipt/postcard!" Or "I never got one!" How
will I be able to get my badge?
A16: If you registered using your real name
and you have a valid Photo ID (a valid State Driver's
License, a valid passport, etc.) that matches your name,
then we can search for your membership information by
name and check you in that way.
Q17: Do
I have to use my real name?
A17: Yes. Falsifying information can lead to
revocation of your membership and being banned from
Pacific Media Expo without refund. Accurate information
can help us process your registration quickly, resolve
any issues, refund your fees, etc.
We require a photo ID to pick up your badge or to replace
your badge if you lose it. Therefore, if you only give
us a nickname, it will be difficult for you to prove
that you are that person.
Our database and badge software support nicknames in
addition to your real name. To use this, just enter
something in the nickname field of the Online
Registration form. These nicknames will appear prominently
on your badge, and your real name will appear in smaller
text underneath. Note: For your privacy we do
not print middle names on badges.
Q18: Can
I have my nickname on my badge instead of my regular
name?
A18: Yes. Use the nickname field of the Online
Registration form. Your nickname will appear in
a large font on the top line of your badge, with your
real name appearing in smaller print beneath it. Note:
For your privacy we do not print middle names on badges.
Q19: I
want to change my nickname or real name. Are you going
to charge me?
A19: Yes. We charge $5 for label reprints at
the convention.
However, to avoid fees, notify us by email to reg@pacificmediaexpo.com
before the start of the convention. You can also notify
us of your changes when you first arrive at the Registration
counter, before your badge is printed!
Note: If you do not receive an email response,
then we cannot guarantee that we processed your change
before the convention. Ask the counter staff about
your change before we print out your badge! If you
don't ask and then want us to reprint your label, you
will be charged the fee.
Q20: How
long does it take for you to process pre-registration
payments?
A20: Historically, it takes on average about
four weeks from the postmark on your letter to the day
you receive your confirmation email.
Postcards are mailed in larger batches, and may take
an extra month or more depending on how much time remains
before the convention.
Note: We are not responsible for any late,
mis-directed, or lost mail.
Q21: What
are valid forms of Photo ID?
A21: Usually any government-issued ID card with
a photo that have not expired. Examples are State Driver's
License, State Identification Cards, Military ID Cards,
etc. issued in the United States.
Passports are also acceptable, both domestic and foreign,
and have not expired.
Student ID cards are also acceptable as long as your
full name and current year are printed on it along with
a photo of you. ID cards from past years are NOT
acceptable.
Q22: Do
I need a Photo ID?
A22: Yes. You need to present your Photo ID to
pick up your badge or get a badge replacement.
Q23: Do
you mail out badges?
A23: No. We currently do not mail out badges.
To pick up your badges, please visit the PMX Registration
when you first arrive at the convention. Please, have
your Photo ID ready to pick up your badge.
Q24: What
can I do if I arrive after Registration closes for the
day?
A24: Sorry, but there is really not much you
can do. Once Registration closes, we shut down our systems
and secure the area. It would be wise to arrive early
to avoid such problems.
If you have friends arriving earlier and you all paid
as a group on the same check or money order, then we
will allow them to pick up your badge for you. The person
picking up the badges must be part of the group and
show his/her Photo ID.
Q25: Can
I make group reservations for people if I don't know
all their names?
A25: Yes. But keep in mind that you will receive
all their emails and postcards. Please, have your friends
transfer their memberships to themselves as soon as
they can. Or, you may contact us at reg@pacificmediaexpo.com
to provide us with complete details of those that have
incomplete information. Be sure to reference each one
with their respective membership information.
Q26: Can
I transfer memberships to my friends?
A26: Yes. Here's how:
* By mail if you are Paid Pre-Registered.
Mail us a letter stating your wish to transfer,
containing:
1. The full names, addresses, and email
addresses of both the transferring member and of
the person who will receive the transfer (the 'transferee').
2. The membership ID number to be transferred. (If
you are unsure of the ID number, contact reg@pacificmediaexpo.com
with the full name and address of the original member
and we will look it up for you.)
3. A photocopy of the transferring member's Photo
ID.
4. A web registration code for the transferee, or
a Online
Registration receipt page from a form filled
out by the transferee.
5. Transferring member's signature and the date
when signed.
Membership transfer letters must be postmarked by
May 15th to be processed before the convention. Letters
arriving late may not be processed in time. Note:
We are not responsible for any late, mis-directed,
or lost mail.
Send transfer letters to:
Pacific Media Expo
Registration Department
914 Westwood Blvd., Suite 586
Los Angeles, CA 90024
* Or in person at the convention.
If the original member is able to visit
the convention to help the transferee pick up his/her
badge, then all we need are Photo IDs to verify both
parties. No letter is required in this case.
Also, a letter as described above may be hand-delivered
to At-Con Registration by the transferee. If the transferee
has not filled out the Online
Registration form beforehand, then he/she can
fill one out at the At-Con Registration.
Q27: I
lost my badge. I need to get a replacement. What do
I do?
A27: First, check with the convention center
or hotel where you think you may have lost it. Someone
may have turned it in there. If not, then go to Registration
to see if someone has turned it in. If we don't have
it, then you will need to get a replacement badge.
Replacement badge policy:
1. Your Photo ID is required.
2. Badge replacement fee is $5 for the first
time.
3. If you lose your replacement badge, then you
pay the full price of the badge.
Note: All reported lost badges will be noted
in our system. Anyone caught with these badges in
their possession will be detained by security and
have their badges confiscated.
Q28: Do
you validate parking?
A28: No. In general, the convention center or
the hotels do not give us parking validation ability.
Q29: Are
there any on-site pay lockers in which I could store
my stuff?
A29: PMX currently does not provide such services.
However, the hotel's Bell Desk usually provides bag
check services for a nominal fee. PMX will not
be held liable if your stuff is lost, stolen or damaged.
Q30: How
do I register for the Masquerade?
A30: See the Masquerade
Information page.
Or you may contact the Masquerade Coordinator at cosplay@pacificmediaexpo.com.
Q31: How
do I register for an Exhibit Hall Booth?
A31: See the Exhibitors
page.
You may also contact the Exhibit Hall Manager at dealers@pacificmediaexpo.com.
Q32: How
do I register to get a Press pass?
A32: See the Press
page.
Or you may contact the Press Department at press@pacificmediaexpo.com.
Q33: How
do I register to get an Industry pass?
A33: For more information, contact the Live Programming
Department at program@pacificmediaexpo.com.
Q34: How
do I provide material to be inserted into your Registration
packets?
A34: Contact Registration at reg@pacificmediaexpo.com
for more information.
Q35: Can
I register for multiple years at a time?
A35: Currently, no. But you can pre-register
for the next year's convention at-con. This is offered
all day on the last day of con, and may be available
earlier. Ask the Information Desk for details.
Q36: Can
you book a hotel room for me?
A36: No. We are convention registration only.
Please, see the Hotels and Travel
page for information about online room reservations,
listed under each hotel.
Q37: Do
you offer discounts to handicapped attendees?
A37: Handicapped members pay the full membership
fees. We will provide complimentary passes to their
attendants/helpers. Limit one complimentary pass
per handicapped member.
Q38: Why
are there lines, and how come they're so long?
A38: Most conventions have lines. If there are
too many people showing up at once, we will do our best
to speed up the lines. However, there may be a long
wait, so please, be patient.
Q39: I
want to volunteer. How do I do that? What are the benefits
of being a volunteer?
A39: Check the PMX
Volunteer Web Site for details.
Or contact the Volunteer coordinator at volunteers@pacificmediaexpo.com.
Q40: How
do I join your Registration staff?
A40: Please, contact reg@pacificmediaexpo.com
to inquire about positions.
Please, note that since nearly all our positions
are likely to involve cash handling, we require that
you be able to give references of present or past PMX
staff personnel, which we will use when evaluating your
application.
Q41: I
can't go to the convention after all. Can I get a refund?
Or can I use my membership for next year?
A41: Please, contact reg@pacificmediaexpo.com
and provide your full name, address and the membership
numbers that appear on your confirmation email or postcard.
Or write a letter with your full name, address, membership
numbers, and signature, and mail it to:
Pacific Media Expo
Registration Department
914 Westwood Blvd., Suite 586
Los Angeles, CA 90024
For either method, please, state whether you want a
refund or use your membership for next year.
Note: We may not be able to process your request
until after the convention ends.
We will accept refund requests sent to us before May
15th of the convention year. Refund requests sent after
this date may not be accepted at the discretion of the
Registration department. If this is the case, ask to
have your membership transferred for next year.
Note: We are not responsible for any late,
mis-directed, or lost mail.
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